FitSynQ
Legal

Privacy Policy

Last updated: February 5, 2026

At FitSynQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our gym management platform.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using FitSynQ, including:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Profile Information: Date of birth, gender, emergency contact details, and profile photos
  • Business Information: Gym name, location addresses, business registration details (for gym owners)
  • Payment Information: Billing details and transaction history (processed securely through our payment partners)
  • Communications: Messages you send through our platform or to our support team

1.2 Information Collected Automatically

When you use our services, we automatically collect:

  • Usage Data: Check-in/check-out times, session durations, feature usage patterns
  • Device Information: Device type, operating system, browser type, and device identifiers
  • Location Data: General location based on IP address (we do not track precise GPS location)
  • Log Data: Access times, pages viewed, and actions taken within the platform

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our gym management services
  • Process transactions and manage subscriptions
  • Send service-related notifications and announcements
  • Provide customer support and respond to inquiries
  • Generate analytics and insights for gym owners
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We share your information only in the following circumstances:

3.1 With Gym Operators

If you are a gym member, your gym operator can access your membership information, check-in history, and subscription details necessary to provide services to you.

3.2 Service Providers

We work with trusted third-party service providers for:

  • Payment processing
  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Email and notification delivery

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Automated backups and disaster recovery procedures
  • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at fitsynq@proton.me.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Understand how you use our platform
  • Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

8. Children's Privacy

FitSynQ is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: